BlackLab Solar focuses on high quality products, installations and ongoing service. We believe the day the installation is complete is the beginning of our relationship with the customer.
BlackLab is owned by Paul & Davina Deegan. Paul is a licenced electrician with over 20 years experience & holds accreditation from the Clean Energy Council in all areas of solar. This level of professionalism is carried right through the operation, from the design and quoting stage, through to after sales help and advice. When you call BlackLab solar you talk directly with Paul, who has a technical background, studying electrical engineering at university, working as a commercial fixed wing pilot for 10 years and who's passionately focussed on solar technology. Paul lives off grid and understands what is happening 'under the hood' of a solar installation.
All BlackLab solar installations are monitored by BlackLab's own staff. If a problem develops we will know about it & have it rectified without the customer needing to worry. (The most common & expected types of issues arising with systems are grid or internet connectivity). Our high level of monitoring is to ensure the customer is getting what they paid for. All of our installations are custom designs with collaboration from you, the end user. There is no "one size fits all" approach.
BlackLab Solar is a family company. We do not sub contract to any other solar company. We do not use sub contractors or service other solar systems installed by other companies. We will make exceptions where the installing company no longer exists and further help is required. BlackLab Solar focuses on brand new installations, additions to your current system & providing support and warranty to our customers. All too often we are called to help with pre-existing solar installations; and too often the retail company no longer exists, the installer lives in another state or is nowhere to be found. Left behind, is a poorly installed collection of low quality products with no paperwork, no monitoring and no warranty.
We are about truth and science, rather than ideology and a pseudo-religious fear of the apocalypse. We are only interested in good outcomes and are not concerned about sales. This is because we think about the future, how long a system will last, how and when it will be decommissioned and how many phone calls, service visits and warranty claims we will deal with in the service life of a system. This includes the suitability of a solar system for the end user which we are committed to giving support for the life of the system.
With BlackLab Solar the experience starts on the day the installation is complete. We are about good experiences that are long lasting.
"The bitterness of poor quality remains long after the sweetness of low price is forgotten" - Benjamin Franklin
General Manager, Electrical & Solar techie