BlackLab Solar Pty Ltd ABN 24 638 492 510 | Trading as BlackLab Solar.

Effective date: 8th July 2026 Last updated: 8th July 2026

 

1.Introduction

BlackLab Solar Pty Ltd designs, supplies, installs and services off-grid and hybrid solar power systems in New South Wales.

We respect your privacy. This Privacy Policy explains how we collect, hold, use, disclose and protect personal information, and applies to our website www.blacklabsolar.com.au, any enquiry or quote request you submit through it, any purchase you make through it, and our dealings with you as a customer, supplier or contractor.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles ("APPs"). Where we are not strictly required by law to do so,we have chosen to apply these standards as a matter of good practice.

By using our website, submitting an enquiry, or purchasing from us, you agree to the handling of your information as described in this Policy.

 

2.The personal information we collect

The types of personal information we collect depend on how you interact with us.

 

Website enquiries and quote requests

When you complete an enquiry form, request a quote, subscribe to updates, or contact us by phone or email, we may collect:

• your name;

• your email address and phone number;

• your postal address and the address of the property where a system is proposed;

• details of your property, existing electrical infrastructure, generator, battery or solar equipment;

• your energy usage, appliances, expected loads and budget;

• the content of your enquiry and any documents, plans or photographs you provide;and

• how you found us.

Site assessments, design and installation

If you proceed beyond an initial enquiry, we may also collect property access details and site conditions, GPS coordinates and site photographs, electricity account and NMI details, network or distributor correspondence, and information required for rebates, incentives or certificate creation.

 

System monitoring data

Where we supply, commission or maintain a monitoring solution for your system, we may access data such as solar production, battery state of charge, generator run hours, load consumption, fault and alarm history, and system configuration. Where this data is linked to you or your property it is treated as personal information under this Policy.

 

Employment and contractor enquiries

If you apply for work or offer services, we may collect your resume, licences, accreditations,insurances, work history, referee details and right-to-work information.

 

Website technical information

We may collect your IP address, browser and device type, operating system, referring pages, pages viewed and time spent on our site. This is generally not used to identify you personally.

 

Sensitive information

We do not seek sensitive information (such as health information) unless it is directly relevant to a service we provide — for example, if you tell us a system supports life-support or medical equipment so that we can design for reliability and advise your net work provider. We will only collect sensitive information with your consent or where permitted by law.

 

3. How we collect personal information

We collect personal information directly from you wherever practicable — through our website forms, by phone, email or SMS, in person during site visits, and through documents you provide.

We may also collect information from third parties, including:

• referrals from existing customers, builders, electricians or other trades;

• your electricity retailer or network distributor, where you have authorised us to deal with them on your behalf;

• equipment manufacturers and their monitoring portals (for example Victron VRM, Selectronic, Enphase Enlighten, SMA Sunny Portal), where you have granted us access;

• publicly available sources, such as land title, planning or business records.

If you provide us with personal information about another person (for example a partner, tenant, property manager or site contact), you must have their authority to do so and should make them aware of this Policy.

You can deal with us anonymously or by pseudonym where it is lawful and practicable —for example, a general phone enquiry. However, we usually cannot prepare a quote, order equipment, arrange an installation or fulfil a purchase without identifying you.

 

4. Why we collect, hold and use personal information

We use personal information to:

• respond to your enquiry and prepare quotes, designs and system proposals;

• assess site suitability, size and specify equipment, and prepare load calculations;

• supply, deliver, install, commission, service and warrant systems and products;

• process, fulfil and deliver purchases made through our website;

• arrange payment, issue invoices and receipts, and manage accounts and debt recovery;

• provide technical support, remote monitoring, fault diagnosis and maintenance;

• lodge or support applications for rebates, incentives, certificates, grid connection or network approvals on your behalf;

• meet our obligations under electrical safety, licensing, accreditation, work health and safety, consumer and taxation laws;

• manage warranty claims with manufacturers and suppliers;

• keep records of works performed, as required by law and for insurance purposes;

• improve our website, products and services;

• send you information about our services, offers, safety notices, product recalls, firmware updates and industry changes (see section 9); and

• consider you for employment or engagement as a contractor.

We may also use and disclose personal information for any other purpose you would reasonably expect, or where required or authorised by law.

 

5. Who we disclose personal information to

We do not sell personal information. We may disclose it to:

• our staff, and licensed electricians engaged to carry out design, installation, commissioning or service work;

• suppliers, wholesalers and manufacturers, where necessary to place orders, register equipment, activate warranties, obtain technical support or process warranty claims;

• freight and delivery providers, to deliver goods;

• payment processors, banks and financiers, to process payments or arrange finance you have applied for;

• your electricity retailer or network distributor, where relevant to a connection,meter or embedded generation application;

• government agencies and regulators, including where required for certificate creation, rebate schemes, accreditation bodies, safety notification or compliance;

• our professional advisers, including accountants, insurers, auditors and lawyers;

• IT and service providers, including our website host, email, cloud storage, CRM, quoting, accounting and monitoring platform providers; and

• any other person, with your consent or where required or authorised by law.

We take reasonable steps to ensure third parties handle your information consistently with this Policy and the APPs.

 

6. Purchases and Payments 

All purchases and orders are made through directly contacting BlackLab Solar, either through a website enquiry, phone conversation or email. Purchases and orders are not made through our website directly. 

Order records. We retain records of your order — including items purchased, price, delivery address and payment status — for warranty administration, tax and accounting purposes, and to comply with the Australian Consumer Law and record-keeping requirements. These records are generally kept for at least seven years.

Equipment registration. Some products (for example inverters, chargers and batteries) require registration with the manufacturer to activate warranty. We register all products for warranty upon sale to you the customer. We provide your name, contact details and installation address to the relevant manufacturer.

Fraud prevention. We may use your information, including order and device information, to detect and prevent fraudulent or unauthorised transactions.

 

7. Government rebates, incentives and mandatory compliance disclosures

Some of the information we collect must be provided to government bodies, regulators, scheme administrators and network operators. In these cases the disclosure is either a condition of the benefit you have asked us to claim, or a legal requirement we cannot contract out of.

7.1 Government rebates, incentives and certificates

Certain products and installations are eligible for Commonwealth or New South Wales government rebates, discounts or tradeable certificates — for example small-scale technology certificates (STCs) under the Renewable Energy Target, battery incentives, and certificates created under New South Wales energy savings and peak demand reduction schemes.

If you wish to claim a rebate or incentive you are eligible for, we must share your personal information with the relevant governing bodies and scheme administrators. Depending on the scheme, this may include your name, contact details, installation address, system design and equipment details, serial numbers, installation date, invoice and pricing information, evidence of your consent, and photographs of the installed system.

These bodies may include the Clean Energy Regulator, the REC Registry, the AustralianEnergy Regulator, the New South Wales Department of Climate Change, Energy, the Environment and Water, the Independent Pricing and Regulatory Tribunal, Service NSW, accreditation bodies such as Solar Accreditation Australia and the Clean Energy Council, approved scheme agents and auditors, and your electricity retailer or network distributor.

You will usually be asked to sign a written assignment, nomination or consent form authorising us or an agent to create and claim certificates on your behalf. Signing that form authorises the disclosures described above.

Rebate and certificate claims are subject to audit and compliance inspection. This means the information provided may be reviewed by the relevant regulator, its auditors or its inspectors after installation, and may be retained by them for the period required under the scheme's rules.

If you do not want your information disclosed to these bodies, we cannot claim the rebate or create the certificates on your behalf. Where a rebate or certificate value has been applied as an upfront discount to your quoted price, that discount will not be available and the full undiscounted price will apply.

7.2 Certificates of electrical compliance

Every electrical installation we carry out must be certified. Under New South Wales electrical safety and licensing laws, a licensed electrician must issue a Certificate of Compliance for Electrical Work (CCEW) for the work performed, and provide copies to you and to the electricity network operator for your area.

This means your customer and property information must be shared with the associated governing bodies as a legal requirement of performing the work. The certificate and related notifications typically include your name, the installation address, the National Metering Identifier for the property, a description of the electrical work carried out, equipment and inverter details, the installation date, and the licence and accreditation numbers of the electrician responsible.

These disclosures may be made to your electricity network operator or distributor, NSW Fair Trading, the relevant electrical safety regulator, the Clean Energy Regulator,

accreditation bodies, and any inspector or auditor authorised to review the work.

We must also retain a record of each certificate for the period required by law, and produce it on request to a regulator, inspector or auditor.

These disclosures are mandatory. We cannot lawfully carry out or energise an electrical installation without them, and you cannot opt out of them while proceeding with the work.

 

8. Cookies, analytics and third-party tools

Our website uses cookies and similar technologies to keep your session active, remember your preferences, maintain your shopping cart, and understand how the site is used.

We may use analytics and marketing tools such as e.g. Google Analytics, MetaPixel. These tools may set their own cookies and collect information about your visit. Information collected through them is subject to the relevant provider's privacy policy.

You can set your browser to refuse or delete cookies. Some parts of our website, including the checkout, may not function correctly if you do.

 

9. Direct marketing and communications

We may send you information about our products, services, promotions, safety notices and technical updates by email, SMS, post or phone, where you have consented or where you would reasonably expect to receive it.

You may opt out at anytime by contacting us using the details in section 18. We will action your request promptly and at no cost.

We will continue to send you non-marketing communications necessary for a service you have purchased — for example safety notices, product recalls, warranty matters, service reminders and system fault alerts.

 

10. Data quality and security

We take reasonable steps to ensure the personal information we hold is accurate, up to date, complete and relevant. Please tell us if your details change.

We hold personal information in electronic and paper form. We take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification and disclosure,including:

• password protection, access controls and multi-factor authentication on business systems;

• encryption of data in transit (our website uses HTTPS/TLS);

• restricting access to staff and contractors who need it to do their job;

• secure storage of physical records; and

• secure destruction or de-identification of information we no longer need.

No method of transmission or storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security, and any information you send us over the internet is sent at your own risk.

Notifiable data breaches. If we suffer a data breach that is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner("OAIC") as required under the Notifiable Data Breaches scheme.

 

11. Storage, hosting and overseas disclosure

Our website, email, cloud storage and business systems are provided by third parties who may store or process data on servers located outside Australia.

Manufacturer monitoring platforms used with your system may also store data overseas —for example, Victron VRM (Netherlands), Enphase Enlighten (United States) and SMA(Germany).

By providing your personal information to us, you acknowledge that it may be disclosed to and stored by these overseas recipients. We take reasonable steps to ensure they handle your information in a manner consistent with the APPs, but overseas providers may be subject to different privacy laws to those in Australia.

 

12. Retention of information

We keep personal information only for as long as we need it for the purposes described in this Policy, or for as long as we are required to keep it by law. This includes:

• taxation and financial records — at least seven years;

• warranty records — for the life of the applicable warranty period;

• certificates of electrical compliance and associated notification records — for the period required under New South Wales electrical safety and licensing laws;

• rebate, incentive and certificate claim records, including supporting evidence and photographs — for the period required under the rules of the relevant scheme, which may extend well beyond the installation date to allow for audit; and

• enquiry records — generally up to two years, where no engagement follows.

When information is no longer needed and we are not required to retain it, we take reasonable steps to destroy it or de-identify it securely.

 

13. Accessing and correcting your information

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. Contact us using the details in section 18.

We will need to verify your identity before releasing information. We will respond within a reasonable period, usually within 30 days. Access is generally free, though we may charge a reasonable fee for retrieving and copying substantial records; we will tell you before any cost is incurred.

In limited circumstances we may refuse access or correction — for example where the law requires or authorises us to, or where granting access would unreasonably affect another person's privacy. If we refuse, we will tell you why in writing and explain how you can complain.

 

14. Complaints

If you believe we have breached the APPs or mishandled your personal information, please contact us first using the details in section 18. Set out your complaint in writing with as much detail as you can.

We will acknowledge your complaint promptly, investigate it, and respond in writing, usually within 30 days.

If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner:

• Website: oaic.gov.au

• Phone: 1300 363 992

• Post: GPO Box 5218, Sydney NSW 2001

15. Website content, images and intellectual property

All content on this website — including text, system designs, diagrams, single-line drawings, load calculations, specifications, photographs, videos, drone footage, case studies, logos, trade marks, layout, graphics, source code and data compilations — is owned by BlackLab Off Grid Solar or used under licence, and is protected by the Copyright Act1968 (Cth) and other intellectual property laws.

You must not, without our prior written permission:

• copy, reproduce, republish, upload, post, transmit, distribute or commercially exploit any part of this website;

• use our photographs or installation images in any advertising, listing, quote, tender or social media post;

• use our system designs, specifications or pricing to obtain a competing quote or to have equivalent works performed by another party;

• scrape, data-mine, index or extract content by automated means, including for the purpose of training machine learning or AI models; or

• use our business name, logo or trade marks, or anything confusingly similar to them.

You may view, download and print pages from this website for your own personal, non-commercial use, or to assess a proposal from us, provided you do not remove any copy right or proprietary notices.

Photographs of your installation. We may photograph work we carry out for our records, for compliance, and for use in marketing materials, our website and social media. Those photographs remain our property. We will not publish images that identify your property address or personal details without your consent, and you may ask us not to use images of your site in marketing at any time by contacting us.

Content you submit. If you send us photographs, plans, drawings, reviews or other material, you confirm you have the right to do so and grant us a non-exclusive, royalty-free licence to use that material for the purpose of responding to your enquiry, performing works, and — where you have given consent — for promotional purposes.

Accuracy. Information on this website is general in nature. System performance figures, yield estimates, product specifications and pricing are indicative only, depend on site conditions, and do not form part of any contract unless included in a written quote signed by us.

 

16. Third-party links

Our website may contain links to third-party websites, including manufacturers, suppliers and government agencies. We are not responsible for the content or privacy practices of those sites. We encourage you to read their privacy policies before providing personal information to them.

 

17. Changes to this Policy

We may update this Policy from time to time to reflect changes in our practices or the law. The current version will always be available at www.blacklabsolar.com.au/privacypolicy. Material changes will be highlighted on our website. Please review it periodically.

 

18. Contact us

For any privacy question, access or correction request, opt-out, or complaint:

Privacy Officer — BlackLab Off Grid Solar Email: admin@blacklabsolar.com.au Phone: 0423 361 963 Post: PO Box 102 Rylstone, NSW 2849 Website: www.blacklabsolar.com.au/contact